Additionally, you can withdraw or use any balances remaining within your Crypto.com account before closing it. However, if your crypto balances are less than the limit of withdrawals you are allowed to make, getting in touch with Crypto.com support will be necessary. The only way to delete your account on Crypto.com is by sending an account closure request to the support how to read crypto charts team using your primary email address. If you wish to delete your account from Crypto.com, you cannot overlook this procedure. Once your personal information, including “Crypto.com” and your date of birth, is on paper, take a photo holding the latter and ensure the information therein is visible. Also, your entire arm, face, and chest must be visible in the picture.
On average, you’ll get a response to your email within a day, and once the cancellation process is done, you’ll get an email confirming that. If the photo you send is declined, you can take another and send it to To successfully delete your Crypto.com account, you are required to send an email to the company. In the email subject line, include “Crypto.com,” a recent photo of yourself, and a document showing dates and names.
Afterward, you should take a photo of yourself holding the sheet with the information you just wrote down. When taking the photo, ensure it clearly this is how the bitcoin bubble will burst 2021 shows your face, upper chest, and arms. Furthermore, pay attention to the information on the paper, as it should be clear and easily readable.
Unlike other exchanges where there is a section in the settings to delete or deactivate your account, Crypto.com seems different. Finally, enter wallet address, amount and select the wallet type, then click on ‘Review Withdrawal’ to transfer your crypto holdings. In order to be safe, we’re assuming that you’ve already have all your crypto investments and balances transferred out of your account wallet.
- Bear in mind that deleting your account means that you won’t be able to have access to it ever again.
- Once the address is added to your withdrawal whitelist, navigate to the Balances tab and click on the [Withdraw] button next to the crypto to be transferred.
- However, if you want to close your account, you should withdraw all your funds.
All you need is the cryptocurrency’s address that you want to deposit to. Transferring cryptocurrencies from one exchange to another is simple. In addition, your face, upper torso, and arm should be visible in the photo. After you’ve sent the photo of yourself, you need to wait for Crypto.com’s response.
How does the $50 fee to close my Crypto.com Visa Card account work?
With over 70 million customers worldwide, Crypto.com has become one of the top choices for those seeking a trading platform to make their crypto journey better. Some users might encounter some problems when using Crypto.com, especially when it comes to its support team. According to reviews left by users over time, Crypto.com sometimes takes longer than expected to contact its customers back. Considering that you don’t need to hold cryptocurrency accounts on all platforms, you might have faced a situation when you wanted to delete one of them, and Crypto.com can be a good example. To withdraw from Crypto.com to another exchange (e.g. Binance), or an offline wallet like Ledger, you first need to get the correct wallet address. Bear in mind that deleting your account is not reversible, so you won’t have access to it ever again.
On the Crypto.com app, traders can purchase, sell, and trade crypto, stake various coins and tokens, and even apply for a Crypto.com Visa card. If you decide to move to another exchange and you’re sure you won’t be needing Crypto.com again, you can delete your Crypto.com account permanently in a few steps. Bear in mind that deleting your account means that you won’t be able to have access to it ever again. Make sure you don’t have any pending transactions or balances before you close your account. Withdraw any money remaining in your Crypto.com account to another cryptocurrency wallet.
If you have remaining cryptocurrency balances, you will have to transfer them to another exchange platform. If you ever want to use the Crypto.com exchange again after closing your account, you can simply create an account as a new user and go through the KYC process all over again. Now that you understand the conditions attached to deleting your account on Crypto.com, below is a step-by-step guide on how to properly delete/deactivate your account on the platform. If your cryptocurrency balances are under the minimum withdrawal limit, you need to contact Crypto.com support. Before taking the step to close your Crypto.com account, it’s prudent to explore other platforms that might better suit your cryptocurrency trading and investment needs.
It is also a security measure to ensure no one else is trying to close your account for you. Lim How Wei is the founder of followchain.org, with 8+ years of experience in Social Media Marketing and 4+ years of experience as an active investor in stocks and cryptocurrencies. He has researched, tested, and written thousands of articles ranging from social media platforms to messaging apps. For example, if you’ve created a Crypto.com account using “”, use “” to email
You will typically get a reply to your mail from the Crypto.com support team within 24 hours and it can take up to 2 days for your account closure request to be completed. To close your account, email the Crypto.com support team at “[email protected]” from your registered email address and set the subject of the email to “Close Account”. Finally, if you use the Crypto.com VISA card, there is a $50 fee Card Closure fee charged if you want the balance on the card converted back to fiat and returned to your account.
Guide: How To Close A Crypto.com Account Guide: How to Close Your Crypto.com Account
To access the in-app chat support option, tap on the 3 lines from the upper left corner of the screen and go to “Settings”. Simply open the Crypto.com app and wait for it to unlock through FaceID and TouchID, or enter your passcode. Personally, I will recommend Binance exchange, because it’s one of the best exchanges in the market. In the email, explain why your account should be deleted and their representative will take it up from there.
If you still use the account, yes, you can leave your funds on Crypto.com. However, if you want to close your account, you should withdraw all your funds. Founded in 2016 in Hong Kong, Crypto.com is a cryptocurrency exchange now available almost worldwide and surprises users with an extremely user-friendly interface available on mobile.
How Long Does It Take To Delete Crypto.com Account?
Alternatively, you can simply choose to spend the card’s balance to zero, so no fee will be incured on your account. Finally, if you use the Crypto.com VISA card, there will be a $50 card closure fee charged to convert and returned the funds to your account. Upon cancellation, you will permanently lose access to your accounts and transaction history. You are welcome to use our services again by signing up as a new user. However, you cannot reactivate your previous account after it has been closed.
We are not qualified advisors, and none of our content(s) is a licensed investment advice, nor is it a replacement from certified financial planner. Do your own research before investing in any cryptocurrency project, and always invest what you can afford to loose. However, this website is readers supported, and it’s free for you to use, but we include link(s) to products or services we think are useful to you.
Also, keep in mind that, according to a privacy notice made by Crypto.com, the crypto exchange is required and does retain personal data for 5 years after you close your account. This decision was made to comply with the EU Anti-Money Laundering legislation (Anti-Money Laundering Directives). Do not request to delete your Crypto.com account if you still have some cryptocurrencies remaining in your wallet account balance. After closing your account, to use Crypto.com exchange again, you will have to create an account and go through the KYC process as a new user. Once your identity is confirmed, someone from the Crypo.com team will process your account closure request. If you’ve done that already, then you can follow the processes below to close and delete your account on Crypto.com exchange.
How to Delete Crypto.com Account: Step-by-Step Guide
If you have Spending Power enabled, please contact Customer Support to disable it before closing your account. You must withdraw all the funds an advanced regulated and secure crypto trading exchange from your Crypto.com App and Crypto.com Exchange account to close them. Closing/deleting your Crypto.com account is final and non-reversible.
